Effective Date: 20/02/2024
Thank you for choosing Eykhut for your IT services. We strive to provide excellent products and services, and we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully.
Returns:
- Software and Services:
- Due to the nature of our IT services, returns for software and services are generally not applicable. However, if you encounter any issues or have concerns about the service provided, please contact our support team at [support@eykhut.com], and we will work to address your concerns promptly.
- Hardware and Physical Products:
- If you receive a defective or damaged hardware product, please contact us within [number of days] days of receiving the item. We will provide instructions on returning the product, and upon inspection, we will either replace the item or issue a refund.
Refunds:
- Software and Services:
- Refunds for software and services will be considered on a case-by-case basis. If you are dissatisfied with the service, please contact our support team at [support@eykhut.com] to discuss your concerns. Refunds may be provided at our discretion.
- Hardware and Physical Products:
- Refunds for hardware and physical products will be issued if the item is defective or damaged upon receipt. Please contact us within [number of days] days of receiving the product to initiate the refund process. Refunds will be processed once the returned item is received and inspected.
Conditions for Returns and Refunds:
- Proof of Purchase:
- To be eligible for a return or refund, you must provide proof of purchase, such as a receipt or order confirmation.
- Return Authorization:
- Prior authorization is required for all returns. Please contact our support team at [support@eykhut.com] to obtain authorization and instructions for the return.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective or damaged product. We recommend using a trackable shipping method for returns.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at [support@eykhut.com].
Thank you for choosing Eykhut. We appreciate your business.
